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Direct Correspondence from Mirion

It has come to our attention that our personal dosimetry customers are receiving electronic and/or written communications directly from Mirion, most recently about billing details. Please ignore any such communications as the only correspondence you should be receiving about the service will originate from RadPro. We are in touch with Mirion about this and hope that they will have it sorted soon. If you continue to receive any communications from Mirion, it would be appreciated if you could let RadPro know.

COVID-19 SERVICE UPDATES AS OF 28 MAY 2020

There is considerable pressure on dosimeter inventory due to the exceptionally high rate of non-returns and this is delaying the early manufacture of upcoming issues. The short-term non-return rate is typically under 10% but at present this is pushing 40%. It would be appreciated if customers can do what they are able to retrieve and return non-current dosimeters and not to hold these on-site until their next scheduled return as might normally be the case with the usual stragglers. Cost aside, the need to bring in new inventory exposes other supply chain issues.

We are experiencing significant delays with international freight movement, in particular with outbound freight to the US and expect this situation to continue until international service capacity improves and/or the more direct routes are reinstated. Steps have been taken to mitigate the outbound delays, at least somewhat, but reporting times will be pushed out by 5-7 days for returns received from mid-May (and longer for earlier returns).

As most customers will already know, there are delays with domestic courier movements due to increased shipping volumes and delivery backlogs. Please allow an extra few days for dosimeter delivery and be assured that we review the status of our outbound shipments daily and will deal with any exceptions that we become aware of.

The normal address for returns and calibration is in service again. If you have labels printed with the alternative address, these are still fine to use.

Services

» PERSONAL DOSIMETRY SERVICE

» INSTRUMENT CALIBRATION SERVICE

» SEALED SOURCE WIPE TEST SERVICE

Online Account Management for Customers

» MY AMP+ (for TLD and instadose+ customers)

» MY DOSE REVIEW (for individual TLD wearers)

» MY INSTADOSE AMP (for instadose customers)

» View the current status of all online systems...